Refund

Refund Policy

For Yankee Candle customers, the sections below set out returns, exchanges, and refunds. This page applies specifically to yankeracandle.shop.

What Yankee Candle customers should know about exceptions
For purchases made through yankeracandle.shop, Yankee Candle applies the following guidance on exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

How Yankee Candle handles starting a request
Yankee Candle publishes this starting a request guidance for customers using yankeracandle.shop. A return or exchange begins when you, contact us at Support@Yankeracandle.shop before sending the item. Once the request is approved, Yankee Candle will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

Our approach at Yankee Candle to refund timing
Yankee Candle publishes this refund timing guidance for customers using yankeracandle.shop. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 5–10 business days.

How Yankee Candle handles condition of returns
Customers using yankeracandle.shop can rely on the following Yankee Candle guidance about condition of returns. Please send the item back safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

eligibility at Yankee Candle
For purchases made through yankeracandle.shop, Yankee Candle applies the following guidance on eligibility. Our store maintains a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

How Yankee Candle handles order problems
For purchases made through yankeracandle.shop, Yankee Candle applies the following guidance on order problems. When an item is delivered damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

support at Yankee Candle
For Yankee Candle customers at yankeracandle.shop, this section explains support. For return or exchange assistance, contact Support@Yankeracandle.shop or 8173687120.

Merchant Information
Business name: Yankee Candle
Brand name: Yankee Candle
Email: Support@Yankeracandle.shop
Phone: 8173687120
Physical address: 650 4th St N, Columbus, Mississippi, 39701, United States

Orders may be canceled before shipment. After an order has shipped, it is handled under this Refund Policy.